Coordinator, Content & Delivery

AWE is seeking a highly motivated, detail-oriented Coordinator, Content & Delivery to support the management and delivery of our leadership and development programs. Reporting to the Senior Director, Content & Delivery, this position requires strong project management, client relationship skills, strategic thinking, problem solving and a results-driven mindset. 
 

KEY RESPONSIBILITIES:

• Manage calendars, including coordinating staff and contractor availability, timelines and deadlines;
• Provide contractors with support pre, during and post sessions;
• Coordinate logistics and materials, including tech testing in preparation for training or virtual sessions;
• Manage and update clients’ details in CRM and on the website;
• Organize and update materials for training sessions;
• Produce and distribute training materials to clients;
• Collect client feedback and suggest changes to improve client experience;
• Manage survey data distributed to clients and collaborate with Operations to work on data analysis;
• Be a liaison between internal teams and contractors to communicate client updates;
• Attend and support client-facing kickoff meetings as needed.

QUALIFICATIONS

• Alignment with AWE’s mission to create equity and economic growth in the workplace;
• At least two years experience in project management or coordination, business administration, account management, executive support, customer support or success, or related field;
• Proactive, authentic client-centric mindset and service-oriented drive that fuels approach to solving problems and achieving goals;
• Flexibility and agility in a high-growth environment;
• Coachability combined with an ability to quickly learn new skills;
• Natural ability to connect with people and to be a connector for people; 
• Exceptional ability to establish credibility and anticipate needs of  senior-level executives;
• Capability to work independently and autonomously in a distributed work environment; 
• Exceptional organizational, multitasking and prioritization skills;
• Strong attention to detail;
• Excellent written and oral communication skills;
• Advanced computer and internet skills, including proficiency in Office (Word, Excel and Powerpoint), virtual meeting Apps (WebEx, Microsoft Teams, Zoom), Google Apps (Sheets, Docs, Drive, Calendar), Asana, CRM; 
• Spirit of generosity and service;
• Great sense of humor;
• Bachelor’s or Associate Degree.