Telephony Analyst
Job Description
It's exciting...Here we grow again!!!!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across 60+ countries.
We offer day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
- Understands business process management and business requirements of the customers and translating them to specific software requirements
- Very strong technical skills, coupled with business intelligence and a deep understanding of the customer's needs so that they can be transformed into application and operational requirements
- Act as an interface between business units, technology teams and support teams
- Writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures.
- Drafting raw curriculum to support development of training materials relevant to the approved client business processes.
- Establishing and maintaining positive client business relationships across the organization, including guiding others in understanding client businesses, processes and priorities.
- 5 years experience as a team member on technology-based projects in highly complex business-to-business and/or outsourced client environments.
- Minimum 3 years business consulting or project management experience.
- Knowledge in fields defined as information technology, computer programming, computer security, computer system analysis, database management, information systems, internet applications and development, software development, and related fields.
- Prefer knowledge of enterprise modeling applications, such as Enterprise Architect, ProVision and/or other modeling and/or languages, including UML.
- Business process reengineering and requirements analysis skills a plus.
- Experience implementing client server and /or web-based applications.
- Experience with process and data flow diagramming.
- Effective verbal, written and interpersonal skills.
- Bachelor's degree or equivalent
- Ability to travel.