Food Service Coordinator: Catering

Food Service Coordinator: Catering

Oregon State University

Department: Dining Centers (MHD)

Appointment Type: Classified Staff

Job Location: Corvallis

Recommended Full-Time Salary Range:

Job Summary:

This recruitment will be used to fill one full-time Food Service Coordinator: Catering position for University Housing and Dining Services at Oregon State University (OSU).

This purpose of this position is to provide support to University Catering by coordinating the execution of customers' catering requests. The major duties include event service planning, execution of catered events per customer contracted orders, providing quality assurance of food products served, providing quality assurance of the standards of appearance for all catered food displays, health department compliance, and assist in employee training. This position serves as a member of team that plans and facilitates catering services by assisting in scheduling of staff, materials, trucks, and drivers for each catered event. This position assists in the coordination of completed food production traveling to catered events and communicates regularly and often with the production kitchen staff to ensure that food preparation is timed to coincide with each event. As part of the team, they will contribute ideas and take part in planning short- and long- term departmental goals. Assumes the responsibility for the Catering Operation in the absence of catering management. This business operates almost 365 days a year, including nights and weekends so schedules can change weekly.

UHDS recognizes the importance of learning both in and out of the classroom and supports the concept of education as an individual as well as a community experience. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 4,800 students and offers a variety of living and dining options in 15 residence halls, three dining centers, 10-14 retail and coffee shop locations across campus, a market, and a limited number of family apartments. UHDS is an auxiliary enterprise which is funded solely by customers who use our services — we receive no State or General fund allocation.

UHDS is committed to an appreciation for diversity, and fosters an open, respectful, and enjoyable living, learning and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services.

This position is eligible for meal perquisites per the SEIU contract.

This position will adhere to all OSU and UHDS policies and procedures.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 cultural resource centers that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

30% Execute Daily Catering Orders:

• Plan, order, and gather necessary supplies for set-up of catering orders.

• Confirm with kitchen all necessary items will be prepared at the designated time.

• Drive and appropriately load large department owned vehicles to transport, set-up and display food at the correct location and time, including on and off-campus orders.

• Execute catering BEO’s as written.

• Strategize timing of loading, departure, and set-up to ensure timely deliveries and be able to adjust the plan as things change, due to client, venue, staffing, kitchen, or resources.

• Event duties will include setup, serving food, clearing plates, pouring beverages, and ensuring customer satisfaction. Must be attentive to and anticipate customer’s needs.

• Rely on food service knowledge, and policies set forth by University Catering to ensure quality food and service.

• During specific events, oversee alcohol service to customers that could include beer & wine sales, taking physical beginning/ending inventory and handling cash sales. Monitor service to meet OLCC and OSU rules.

30% Lead Work:

• Provides lead work and coordinates employees and student workers to ensure customer satisfaction.

• Oversees and executes assigned events alone, or with students.

• Assist in providing leadership for student staff, including helping with hiring, orienting, training, assigning, and reviewing work, establishing performance goals, and assessing performance using departmental evaluation process.

• Continually train and coach student workers in areas of customer services, proper uniform, safety and sanitation, food safety, inventory quantities, cash handling, proper food handling, proper service techniques, various service styles, transporting of food to off-site locations and event preparation, execution, and breakdown.

• Verify schedules and staffing at the beginning of shift, monitor staffing status throughout the shift, adjusting as needed. Resolve complaints and personnel problems as appropriate with follow-up reporting to management.

• Assign and prioritize work to student employees as needed during events and throughout shift.

• Maintain a clean, safe, and sanitary operation both at on-site and off-site locations.

• Practice and role model safe working habits. Report unsafe conditions or equipment needs to manager immediately.

• Follow all UHDS and Health Department guidelines for safe food handling.

• Review completed student work for accuracy and timeliness.

• Ensure that all cleaning and closing tasks are performed daily. Ensure building is properly shut down at the end of the workday: locking all doors, locking all coolers, checking equipment and vehicles, turning off lights, making sure everyone is out of the building and looking for anything that is physically wrong with the building.

• Assume the role of acting assistant manager when manager is out of the building or when on an event without manager.

20% Customer Service:

• Greet client and customers with a smile and positive attitude. Maintain high standards of service during and throughout catered events. Provide information about products served (ingredients, serving size, etc.) when asked.

• Ensure that catered events are setup up correctly on time and cleaned up on time according to customer’s contracted BEO’s.

• Serve internal and external customers in a prompt and courteous manner.

• Solve customer complaints by relying on food service knowledge and policies set forth by University Catering.

• Convey customer needs and suggestions to mangers.

• Perform cashier duties following procedures as indicated in cash handling policies.

• Perform bartending duties following UHDS, OSU, and OLCC policies (beer and wine only)

15% Administrative Work:

• Organize and list equipment needs for upcoming events by preparing gathering pick sheets for future events. Consider other event needs for staff and equipment to be sure Catering can meet all business needs.

• Participate in daily informal meetings with the Kitchen Staff to reconfirm catered event attendance, specific offerings, logistics and other pertinent details pertaining to upcoming events. This organizational planning is crucial to the smooth operation of the department.

• Assist in determining food and supplies required for events, that are not provided by the kitchen, and suggest appropriate product orders to manager.

• Use the menu management program to enter requisitions.

• Update inventory packages as directed and take inventory of both food and equipment as directed.

• Inventory and prepare specific product orders; i.e. coffee, linens, etc.

• Attend weekly staff meetings, contributing ideas and input regarding department operations. Take part in short- and long- term planning of departmental goals.

5% Miscellaneous:

• Occasionally pick-up and deliver items around campus, or from off-campus, for internal UHDS partners using university vehicle.

• May sit on search committee meetings for hire of other classified staff or other unclassified professional faculty positions.

• Check work schedule, complete time sheets, fill out online forms and check employer provided email.

• Other duties as assigned

What You Will Need

• Experience with safe food handling and sanitation processes, procedures, and regulations.

• Effective professional oral and written communication skills; comfortable speaking in front of groups.

• Effective interpersonal skills and ability to work with diverse populations.

• Ability to work effectively and perform in stressful, high pressure and high-profile situations.

• Leadership ability and effective conflict resolution and problem-solving skills.

• Ability to respond positively to changing work demands, as well as ability to work cooperatively with a variety of individuals.

• Ability to understand and convey written and verbal directions/instructions, recipes, safety information, machine instructions and other communications.

• The employee in this position will often be required to lift and/or carry objects weighing up to 50 pounds, and push and/or pull carts weighing up to 50 pounds.

• Requires a valid Food Handler’s Permit within 30 days of employment. Must maintain certification throughout service with UHDS.

• Requires a valid State of Oregon OLCC server permit within 30 days of employment. Must maintain certification throughout service with UHDS.

• Pursuant to UHDS Policy, this position is required to maintain current Cardiopulmonary Resuscitation and Automated External Defibrillator (CPR/AED) certification (if cognitively and physically able to do so) within 90 days of employment or when training becomes available by the department. Training is provided at department expense. Duty to act ends at summoning professional emergency assistance.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Preferred qualifications include a demonstrable commitment to promoting and enhancing diversity.

• Experience working within university food service or a catering or banquet facility operation.

• Experience with lead work and training employees.

• Proficient with Microsoft Office, and an ability to learn new software.

• ServSafe Certification

Working Conditions / Work Schedule

• This is a physically active job in an institutional kitchen environment. Incumbent will experience long working periods of standing on a hard floor; working with commercial kitchen equipment; fluctuation in work flow, temperature and noise level.

• Must be able to work shift on your feet and perform frequent arm movements.

• The employee in this position will often be required to lift/carry/push/push/pull objects weighing up to 50 pounds.

• Must have the ability to make quick decisions under stress.

• UHDS dining operations run seven days per week, so weekends, evenings, and occasional holiday work will be required. OSU requires the ability to work a flexible schedule based on the needs of the business.

• Good attendance is crucial for stability and day-to-day business needs. Must follow attendance schedule and break schedule, and must be on time and in uniform when shift begins.

• This position is deemed essential and the incumbent is expected to report to work during inclement weather, emergency and other University work curtailments or closures

Special Instructions to Applicants

To ensure full consideration, applications must be received by April 10, 2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Mari Jaimes at Mari.Jaimes@oregonstate.edu or 541-737-1600.

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/5147820

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