IT Quality Assurance (QA) Tester

IT Quality Assurance (QA) Testers Needed!

Come and join a team of technology professionals in a challenging and rewarding position as an IT QA Tester.  This is an excellent opportunity to join a team that promotes strong collaboration and provides opportunities for personal growth and professional challenge.

As an IT QA Tester, you will help drive technology changes to enhance productivity, simplify IT and increase cyber security  at the Wisconsin Department of Revenue and for the benefit of Wisconsin taxpayers.

The Division of Technology Services (DTS) within the Wisconsin Department of Revenue (DOR) is filling three quality assurance positions at the following levels depending on the qualifications of the selected candidate. Two of the positions will be filled as IS Systems Development Services Professional (07-35) or as IS Systems Development Services Senior (07-34) level.  The third position will be filled as an IS Systems Development Services Specialist (07-33) level.   

Do not wait for the next opportunity to apply. We have an experienced and dedicated team with limited openings. We are looking for people that love to help others and learn something new every day.

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue?
 
Join our Position Discussion Virtual Event

We have a lot to cover so the events will start promptly, don’t be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position.  We look forward to meeting you!

Tuesday, April 16, 4:00 p.m. CST – Click here to join  

Audio Only:  1-608-571-2209; Phone Conference ID:  798 974 313#

Remote/Telework up to 60%. Note: During probation you will have the opportunity to gradually increase to 60% (i.e. working remotely three (3) days per week, and will report to the 2135 Rimrock Road; Madison WI building, two (2) days per week) within 9 months (of your 12 month probation) based on performance and workload needs.  

 

About Us 

The Wisconsin Department of Revenue's (DOR) mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the Division of Technology Services (DTS), we directly contribute to the agency's mission by providing strategic business value through the use of technology.  DTS was featured in Government Technology magazine about the major impact the technology transformation made for the state of Wisconsin.

We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security. 

See what team members have to say about working for DTS:  
https://www.youtube.com/watch?v=jEWSkj-85Ls.

While working at DOR, you’ll enjoy impactful and fulfilling work, along with:

• Generous Paid Time Off (2.6 to 3 weeks of vacation, 9 holidays, 4.5 personal holidays, and ample accrued sick time that rolls over each year.)
• Retirement Benefits (participation in one of the nation’s top pension programs!)
• Excellent Health Benefits
• Healthy Work Environment
• Additional benefits (life insurance, income continuation insurance, commuter benefits, and additional retirement savings programs). You may also qualify for Public Service Loan Forgiveness.

Learn more about the State of Wisconsin’s amazing benefits package here, and also by visiting Wisconsin Employee Trust Fund’s Total Rewards Calculator!

Your Role

As a QA tester, you will help achieve the agency goal of enabling DOR to operate efficiently and effectively. Your  QA skills will help manage the division’s QA emphasis, in order to provide high quality technical solutions. Your QA tasks will include:

• Ensure department IT quality assurance (QA) practices, processes, and procedures are well-conceived so that the Division of Technology Services (DTS) implements high quality systems that support the work of DOR. 
• Develop and execute test cases, and test scripts, reviewing and analyzing system specifications, working with the development team in performing QA analysis, and striving to continually learn and understand latest software testing methodologies and tools.
• Making the department’s testing efforts more efficient through the use of an automated testing tool (i.e., Selenium).

You might be a good fit if…

• You possess excellent communication, interpersonal, and customer service skills.
• You possess working knowledge of tools, methods, and concepts of quality assurance.
• You have technical writing skills.
• You have excellent data collection and analysis skills.

Salary will depend on applicant qualifications and include excellent benefits.  Salary (schedule-range) for the three levels within the IS Systems Development Services classification, include the following hourly rates:   Professional (07-35) is $ 23.94 to $31.72; Senior (07-34) is $28.69 to $35.15, and Specialist  (07-33) is $33.49 to $43.50.  Current state employees' pay will be based on the provisions in the Compensation Plan. A twelve-month probationary period is required.

The Department of Revenue will conduct criminal background, tax compliance checks and fingerprint checks on candidates prior to offer of hire. Interview results may be reused in accordance with the State of WI interview reuse policy.

Applicants must be eligible to work in the United States.  The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.  DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Determination if an applicant is hired as an IS Systems Development Services Professional, Senior or Specialist level will be determined by the entire selection process, including the qualifications of the selected applicant, interviews, etc.  Be sure to clearly address each of the qualifications below in your letter of qualifications and resume.

Minimum-qualified candidates will have training or experience in each of the following:

1. Quality improvement/management principles and techniques. 

2. Developing software testing plans and conducting software testing.

3. Conducting quality assurance reviews (e.g., reviewing documents for accuracy, completeness, compliance with applicable policies/procedures, etc.).

4. Using performance management and/or quality improvement tools (e.g., Six Sigma, Total Quality Management, cause and effective diagrams, flow charting, root cause analysis, Pareto charts, Results Based Accountability, etc.). 

Well-qualified candidates will have experience in one (1) or more of the following (in addition to the minimum qualifications). 

1. Writing SQL.   

2. Conducting IT QA processes utilizing two or more automated software testing tools; OR utilized Selenium.                                                          

3. Leading a team in quality improvement process projects. 

4. Providing technical assistance and/or training on the use of performance management or quality improvement tools. 

5. Collecting and/or analyzing data to evaluate program effectiveness (e.g., conducting trend analysis, developing reports based on collected data, evaluating results, recommending improvements etc.).

Apply online using out external wisc.jobs site (not Handshake!). To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.  You will be able to save your application as many times as needed and make edits up until the point you submit your application. Please note that once you submit your application, you will not be able to make any updates to the application or any materials submitted.

You will be required to attach your current resume and letter of qualifications in a Word or PDF compatible format. Each document should be limited to 4 pages. Pages beyond 4 may be disregarded by the rating panel.  Your resume and letter of qualifications are reviewed to determine your qualifications as they relate to the job qualifications listed.  To create your letter of qualifications, it is recommended that you copy the bulleted points listed in the "qualifications" section into a Word document and then address each bullet point with your specific qualifications.

Here are instructions on developing your resume and letter of qualifications and what should be included in these materials.  Ensure your documents have clearly described your specific role, what you did, your level of responsibility (e.g., worked independently, etc.) scope, duration, and specific nature of your duties.  Make sure you provide one or more specific examples that clearly describe your experience doing the qualifications we defined that clearly demonstrated your level of expertise.  If you are vague about your specific role or don't describe examples, you may not get credit for that experience.  Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Application materials will not be accepted if received in an incompatible format, an email, as a hard copy or a fax.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the online application process by the stated deadline.

Questions can be directed to Linda Weber at Lindas.Weber@wisconsin.gov or 608-261-7687.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Applications received by 11:59 p.m. CST on April 22, 2024 will be included in the first review of application materials.  Applications after that point will be reviewed until the needs of the department are met.