APD Claims Queue Representative

APD Claims Queue Representative
Rhode Island Claims
10 Amica Way, Lincoln, RI 02865

Your future is our business.

Our office in Lincoln, RI is looking for a Customer Service Claims Representative. In compliance with state licensing requirements and company guidelines; handle telephone calls, electronic and written communication and other customer contacts with a reasonable level of difficulty to their conclusion. Work with a minimal degree of independence, applying communication and service skills to handle adverse situations by representing the Company’s position in a sophisticated and professional manner. Seek additional guidance and authority when necessary.

Salary

A starting annual salary of $41,053.

Schedule

The 37.5-hour schedule will be Monday through Friday between the core hours of 11:45 am and 8:00 pm, with the potential to work holidays and a few Saturdays per year once trained to work independently. Training will take place Monday - Friday during the core hours of 8:00 am - 5:00 pm. A shift differential will apply to the 11:45 am - 8 pm schedule.

This position requires you to work in the office every scheduled business day with the possibility to work from home 2 days a week after you have undergone the proper training and have shown the ability to do so.

Responsibilities

• Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system.
• Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service.
• Act to resolve issues within designated authority level.
• Develop a working understanding of the laws and regulations that impact claims handling
• Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.
• Secure and maintain licenses in designated states and complete continuing education as needed for compliance.
• May be called upon to handle other duties as required.

Qualifications

• High school diploma or equivalent education required
• Previous insurance, claims, and customer service experience preferred
• Strong organizational, time management and priority-setting skills
• Strong written and verbal communication skills
• Ability to work with appropriate supervision
• Strong interpersonal skills
• Solid decision-making skills, ability to handle conflicts and deal with difficult situations
• Knowledge of Microsoft Office and computer systems
• Committed to improving one’s professional knowledge through continuing education

Perks and Benefits

• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.