IT Support Intern
About Intentsify:
WHAT WE DO - Intentsify provides B2B organizations with the most accurate, comprehensive buyer-intent intelligence in the market today, and solutions to act on that intelligence.
HOW WE DO IT - Delivering and activating proprietary, next-generation precision intent data, Intentsify’s Intelligence Activation Platform identifies companies exhibiting research behaviors directly related to your business solutions, pinpoints where they are in the buying process, surfaces the issues they care about most, and enables you to engage identified companies, quickly and effectively.
WHY WE DO IT - To transform the way B2B organizations consume, interpret, and activate intent—enabling exceptional full-funnel buying experiences that drive revenue.
About the job:
We are looking for an intern to support our IT function for Summer 2024. This is an exciting opportunity to work at a growing company who is in the process of building their internal IT department. We are looking for an individual who enjoys working with and supporting their coworkers, and is in search of gaining first-hand experience assisting in the day-to-day delivery of IT services and support.
Responsibilities:
- Provide hardware and software support to internal Intensify staff. Both in person and remotely.
- Maintain any onsite equipment (office computers, printers, conference rooms, and other office peripherals).
- Assist with any hardware and software testing as needed.
- Assist with software deployments to end users either in person or remotely.
- Assist with internal documentation.
- Help build end user self-help knowledge articles and FAQs.
Qualifications:
- Actively enrolled in a full-time degree program in Computer Science, Information Technology, System Administration, or a related subject
- Prior Customer Service experience required
- Knowledge or experience of computer hardware and software troubleshooting (specifically Windows 11 and macOS devices)
- Technical background and/or strong interest in IT/Technology/Support with an aptitude to learn
- Strong written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Intentsify is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Intentsify. Intentsify does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.