Trade Support Administrator

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Responsible for daily operational and support system to include but not limited to administrative and customer service duties.

Role Responsibilities

Administrative

• Data entry
• Input all commodity trades into ICAPture and various exchanges.
• Ensure accuracy and timely input of trades
• Revise and resend trades
• Answer and direct phone calls
• Respond to Email inquiries
• Provide general support to brokers
• Maintain deal tickets for brokers
• Maintain supply inventory

Customer Service

• Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
• Provide daily email reports with customer's corresponding back office personnel
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer issues via phone or email
• Open and maintain customer accounts by recording account information
  • Add/delete clients
  • Ensure accuracy of addresses, phone numbers, fees etc.
  • Notify brokers of fee change information

Experience / Competences

Essential

• Handles situations and problems effectively using own initiate.
• Demonstrates ability to work effectively with others.
• Build relationships and networks with both internally and externally wherever possible.
• Ability to work effectively in a high-pressure environment, can keep emotions under control in difficult situations.
• Excellent communication skills and positive attitude
• Attention to detail and problem-solving skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively

Desired

• Proven customer support experience
• An educational or work-related background in administration or data entry
• Experience working with Energy & Commodities products