Customer Support Specialist
Summary
As a Customer Support Specialist (Recent Graduate) at the GS-0301-7/9, you will be part of the HRS Leadership Development, Office of Personnel Management. If selected, you will be responsible for center-wide customer service and training initiatives.
Human Resources Solutions has many job openings at various levels and locations. View them here: https://www.usajobs.gov/Search/Results?mco=OPM-HRS
This job is open to
Duties
Successful applicants are placed in a dynamic 1 year developmental program with the potential to lead to a civil service career in the Federal Government. At the successful conclusion of this program, you may be eligible for non-competitive conversion to a Federal career or career-conditional position.
Typical duties include:
- Performs all tasks necessary to ensure customers are provided timely and high-quality seminar experiences.
- Communicates with attendees and provides support for special needs or course related requirements.
- Works with senior specialists and team leaders to review small group composition based on selfawareness instruments.
- Maintains government purchase card records to include those pertaining to contracts, supplies and equipment.
- Provides comprehensive programmatic support for all phases of interagency and single agency residential and virtual seminars.
- Receives, analyzes and processes sales requests for seminars within specified timeframe prior to seminar start date.
RequirementsConditions of Employment
- Must be a U.S. Citizen or National
- Males born after 12-31-59 must be registered for Selective Service
- Suitable for Federal employment, determined by a background investigation
- This position is eligible for inclusion in the bargaining unit.
- if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286)
- if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)
Qualifications
Applicants must demonstrate that they meet the Minimum Qualification AND Eligibilityrequirements as noted below.
Minimum Qualifications for GS-07:
A) Possess one full year of graduate level study, in a field that provided the knowledge, skills, and abilities necessary to do the work. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. Note: You must submit a copy of your graduate transcripts with your application.
-OR-
B) Successfully completed a bachelor's degree from an accredited college or university, AND meet one of the following provisions of Superior Academic Achievement that was gained in a curriculum related to the position: 1) Maintained a grade-point average of "B" (a GPA of 3.0 or higher) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; 2) Maintained a grade-point average "B+" (a GPA of 3.5 or higher) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; 3) Rank in the upper one-third of your class in the college, university, or major subdivision; 4) Be a member of a national honor (other than freshman honor societies) recognized by the Association of College Honor Societies. Please submit a college transcript(s) showing your grade point average for all four years of undergraduate study, including all transferred courses. NOTE: GPA's are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society.
-OR-
C) GS-07: You qualify for the GS-07 grade level if you possess one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-05 level in the Federal service (obtained in either the public or private sectors) performing ALL of the following duties:
- Coordinating services and facilities for training courses for participants and instructors;
- Providing recommendations to improve internal purchasing or course evaluation processes; AND
- Monitoring customer trends, client data, and specific seminar interests or requests
-OR-
D) Possess a combination of education and experience to qualify at this level. To calculate your percentage of education, divide the number of graduate semester hours earned by 18. If your education is in quarter hours, convert to semester hours by multiplying the number of quarter hours earned by 2/3rds. To calculate your percentage of experience, divide the number of months of full-time experience by 12. If your experience was part-time, convert to full-time by dividing the number of hours worked per week by 40 then multiply by number of months worked. Add the percentages. The total must equal at least 100 percent to qualify.
Minimum Qualifications for GS-09:
A) Successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field such as Paralegal Studies, Public Administration, Public Policy, Human Resources. or LL.B. or J.D., if related (Note: You must attach a copy of your transcripts.)
-OR-
B) GS-09: You qualify for the GS-09 grade level if you possess one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 level in the Federal service (obtained in either the public or private sectors) performing ALL of the following duties
-OR-
C) Possess a combination of graduate level education and specialized experience that when combined equals at least 100 percent of the qualification requirements. To calculate, divide the number of semester hours earned (in excess of 18 semester hours) towards a graduate degree by 18. If your education is in quarter hours, convert to semester hours by multiplying the number of quarter hours earned by 2/3rds. Then divide the number of months of full-time experience by 12. If your experience was part-time, convert to full-time by dividing the number of hours worked per week by 40 then multiply by number of months. Add the two percentages. The total must equal at least 100 percent to qualify. (Note: You must attach a copy of your transcripts.)
To meet the Recent Graduate Program Eligibility requirements, you must have obtained a qualifying Associates, Bachelor's, Master's, Professional, Doctorate, Vocational or Technical degree or certificate from a qualifying educational institution, within the previous 2 years.
ATTENTION VETERANS: A veteran, as defined in 5 U.S.C. 2108, who due to military service obligation, was precluded from applying to the Recent Graduates Program during any portion of the 2-year eligibility period shall have a full 2-year period of eligibility upon his or her release or discharge from active duty. In no event, however, may the individual's eligibility period extend beyond 6 years from the date on which the individual completed the requirements of an academic course of study.
You must meet all qualification and eligibility requirements by the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Additional information
Relocation expenses will not be paid.
This job opportunity announcement may be used to fill additional similar vacancies across OPM.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application:http://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information
If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).
PROGRAM COMPLETION AND CONVERSION ELIGIBILITY:
Program participants may be converted, without a break in service, to a term, career or career conditional appointment upon completion of program requirements.
To be eligible for conversion, Recent Graduates must:
- Complete one continuous year of work experience acquired through a Recent Graduate Program
- Complete 40 hours of formal interactive training
- Meet the qualification standards for the position to which the Recent Graduate will be converted
- Meet any agency-specific requirements specified in the Participant's Agreement
- Demonstrate successful job performance that results in a rating of record of at least Fully Successful and a recommendation for conversion by the first level supervisor.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.