Information Technology Internship (Summer)

Information Technology Internship (Summer)

Company Overview:

Piramal Critical Care, an integral business unit of Piramal Healthcare, is a global leader in the field of anesthesia, pain management and other critical care pharmaceuticals. 

Operating in 113 countries, our consistent efforts and commitment towards the critical care fraternity has helped us quickly expand horizons and gain prominence in other markets across the globe. We utilize state-of-art manufacturing facilities in Bethlehem (USA), Digwal and Dahej (India), and top tier contract manufacturers (CMOs) to ensure adherence to our world-class standards. 

“Save lives with innovative critical care solutions” is much more than a purpose statement for us. At Piramal Critical Care, we constantly help in improvement of lives with our “Knowledge Action Care” corporate values. We are on a constant endeavor to find out the real needs of the patients and providers. Our strength lies in our culturally diverse team based in 15 countries, with the majority of operations in the USA at our US HQ in Bethlehem, PA.

Overview:

Build your career as a PC Technician through an internship in Piramal Critical Care. Reporting to the Manager, IT Infrastructure, the role is designed to support our top notch desktop support operations at our Bethlehem site. This role is ideal for a student with a concentration in Information Technology, with technical savvy and who is a proficient problem-solver. The role will interact daily with users and perfect for someone who can explain complicated issues both technically and non-technically. If you are a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. 

Responsibilities include:

Review Helpdesk Tickets as assigned and respond accordingly to help users resolve issues. Ensure that ticket submitters receive frequent and effective communication.
Image and prepare new computers

Provide computer hardware support for PCs, laptops, monitors, servers, and other IT equipment, including diagnoses, repairs, rebuilds, and refurbishments

Review issues and provide support for setup and trouble-shooting issues in desktop applications, such as Microsoft Outlook, Antivirus tools, Windows, etc.

Transfer data from PC to PC and troubleshoot hardware/software

Install printers, troubleshoot and resolve issues

Set up phones (desktop and mobile) and troubleshoot issues

Prepare and update inventory of equipment as instructed by manager 

Review stock levels of equipment and make suggestions for purchases

Break down, box and ship old equipment for destruction

Ensure the integrity of all electronic data records by following company IT asset management and quality standards

Assist with dept. projects under the guidance and leadership of the team

Other project duties assigned

 

Qualifications

Ability to work at our Bethlehem, PA site several days a week ( must be on-site)

Pursuing degree in Computer Science, Information Technology or related fields

Experience with PC and Mac laptops, printers, monitors and peripheral devices

Ability to Image Equipment for use

Knowledge of Microsoft Office, Windows, Anti-virus and other desktop applications

Ability to take instruction and manage tasks to completion, Self starter

Ability to perform problem-solving and work independently or with others to resolve issues

Ability to multitask and attention to detail are critical

Friendly disposition and high focus on great customer service