Employment Services Technician (Employment Services Technician) (4011-12)

Employment Services Technician (Employment Services Technician) (4011-12)

Highly Competitive Employee Benefits Package and Generous Paid Time Off

11 Paid Holidays, Immediately Begin Accruing Paid Vacation and accruing Sick Time, Earned Personal Days, and Paid Parental Leave.

Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.

Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking or Commuter Stipend, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

DEADLINE TO APPLY:  5/16/24

WORK LOCATION:

222 E. Central Pkwy

Cincinnati, Ohio 45202

WORK HOURS: 40 hours per week

(Potential for Hybrid Remote Work Schedule)

Starting Hourly Pay:  $19.32

NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.

Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): 

• Associate degree
• OR at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours with at least one (3) hour course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications; nine (9) credit hours in English which include basic grammar, writing skills and composition
• OR two (2) years’ experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data or equivalent.
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills

AGENCY-PREFERRED QUALIFICATIONS:

• Specific experience in Workforce Investment Opportunity Act or similar employer focused service industry. 

JOB DUTIES (SUMMARY):

REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS:

• Coordinates or ensures Eligibility for Services (e.g. reviews and certifies participant eligibility); interviews, evaluates and classifies applicants; determines funding title under which a participant will receive services; promotes all services; reviews and approves training appropriate to title of eligibility. Ensures proper maintenance of files and inclusion of appropriate documentation.
• Coordinates or ensures assessment of participant (i.e. completion of in-depth assessment to identify barriers to employment and determine career pathway), counsels applicants who have problems of vocational choice and/or adjustment; schedules, administers and interprets tests; refers clients to training or other employment programs; services employer job orders, for example: searches files, selects and refers qualified applicants according to employers specifications; selects and refers eligible applicants to special programs or services and performs follow-up activities on all referrals.
• Coordinates and ensures appropriate assignments to Services (e.g. Including testing, counseling, training, selection and referral); develops possible jobs for applicants; writes and services job orders; interviews, selects and refers job applicants; verifies referrals, and administers and scores tests as assigned.
• Coordinates or ensures case management and follow up (e.g. engaging with participants); addressing work-related problems, and mentoring.

 OTHER DUTIES AND RESPONSIBILITIES:

• Performs other related duties as assigned.
• Attends conferences and training.

KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment)

Knowledge of:  Preferred candidates will have specific experience in the field of Workforce Investment Opportunity Act, Employer Services, or substantially similar employer focused service industries. Employment and educational counseling; interviewing; tests and measurements; educational and vocational appraisal techniques; labor market data and employment trends; available human resources training and development programs*; public relations; understand labor market data and employment trends; assessment, measurement and testing techniques; the full array of related state and federal benefits*; State and Federal regulations*; budgeting; project planning*.

Skill in:  Interview assessment and referral techniques; operation of office equipment (e.g., copier, calculator, fax, computer).

Ability to:  Collaborate with vendors and participants, determine needs, work best suited; gather, collate and classify information about applicants and participants; identify qualified applicant according to specifications for referral; maintain accurate records; write routine business letters; understand and follow technical direction; use statistical analysis; establish and maintain a productive rapport with peers, stakeholders and customers; develop good rapport with clients; handle sensitive telephone and face-to-face contacts with public.

BACKGROUND CHECKS REQUIRED:

Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:  

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee