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Associate Field Network Engineer

CDK Global
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Job Description

Field Based Position - PA - Western Suburbs of Philadelphia, Lancaster and Harrisburg areas

 

About US

 

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

 

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

 

Position Summary

 

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

 

Responsibilities

  • Perform Daily functions using WFM device to update service and installation cases. (95-100%)
  • Receive and accept service and install cases
  • Update ETA information within specified ETA guidelines
  • Log times using WFM timer functions for Shop, Travel, Onsite, Repair and Audit
  • Create and Update Parts Requests as required (receipt / return ) Close and Updates cases including any Asset Changes
  • Perform Asset Inventory of client sites as required during installs
  • PC (75-85% Competency) - Diagnostics and replacement of Components
  • Troubleshoot Operating System or System Image, BIOS & Configuration, Virus Protection - AV Loads.
  • Use of diagnostic tools
  • Perform PC Upgrades, SIA Loads and Drive Loads
  • Troubleshoot and Repair Dot Matrix Printers (75-85% Competency) - Change Configs/Default, Replace Print Head, Replace FRU, Replace Cables, Replace OCP and/or switches, Replace or adjust Platen, Replace Motor/belts/sensors and Replace tractors
  • Troubleshoot and Repair Laser Printers (75-85% Competency)- Change Configs from Menu/Default, Replace Fuser/toner/PS, Resolve paper jam issues replace/clean rollers, Troubleshoot and replace FRU's, "Higher Repair" to Swap ratio
  • Hardware Installation (75-85% Competency) - Presite Procedures, Design Procedures, Hardware Install, Hardware Relocation, Quality Procedures, Client interfacing and Install Certification
  • Snapon Support (95-100% Competency) - Loading procedures, Licensing, Workstation Setup and SLA's
  • Driving Customer interaction Revenue (75-85% Competency) - 3rd Party PC Maintenance, Maintenance Resign, T & M *PC Sales w Maintenance
  • Field Troubleshooting Skills (75-85% Competency) - First Call Resolution, New Products – Stay current and OTA
  • Network (75-85% Competency) - Troubleshoot and Repair Wired LANs, Troubleshoot WANs, Troubleshoot and repair wired bridges, Add changes to CDM, General Policy Adherence, IP and Subnets, Configuring Routers NDC Model, Cabling (OSI Layer one), Terminal Server procedures *CCNA*Configuring Routers Advanced Model, Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues, VLAN Configurations, Site to site VPN, Security, VPN Concentrator, SDWAN (Cloud Connect), IPT Phone Handset, IPT TS, IPT Call Manager and IPT Router
  • Wireless Implementation (75-85% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
  • Using CDK Tooling (75-85% Competency) - Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, VeloCloud Orchestrator, Microsoft 365 and Case Management System
  • Spooler Setup/Maintenance (75-85% Competency) - Master Spooler procedures and redirect printing
  • Active listening (85-95% Competency) - Demonstrated Active listening Skills
  • Conflict Resolution (85-950% Competency) - Client interaction *Team Interaction
  • Spares Inventory Maintenance- Scan all items during quarterly count
  • Social Style (95-100%) - Proper Attire - Business Casual, Personal Hygiene

 

Qualifications

Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management

 

Preferred Qualifications

Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications

 

Hourly Compensation Range: $30.00/Hour to $33.00/Hour.