Case Manager

The Centers is looking for people with organizational skills who are relationship builders and results oriented, while showing compassion and concern for others!

JOB SUMMARY:

Case Managers will provide individualized support, behavioral healthcare and non-healthcare services to clients who are overcoming and/or in the recovery stages of behavioral disorders such as mental illness, drug and substance abuse challenges. 

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
 

• Provides individualized supports or care coordination of healthcare, behavioral healthcare, and non-healthcare services. 
• Regularly administering screening questionnaires used to monitor Ssocial and environmental factors that influence health outcomes.
• Provides services to clients as related to social determinants of health including, but not limited to:                                                                             
  • Housing/Neighborhood/Environmental needs                                                                                                                                                             
  • Social Supports/Community and Peer needs   
  • Economic needs                                                                                                                                                                                                             
  • Education and Vocational needs
• Regularly monitors client status and service utilization to ensure that appropriate level of care is maintained.
• Works with clients to develop individualized treatment plans and performs treatment plan reviews and updates.
• Communicates vital treatment information from external providers to The Centers treatment team in order to coordinate client care.
• Works on a multidisciplinary service team, in collaboration with Nurses, Physicians, and Pharmacists to achieve positive client health outcomes.
• Actively assists clients in obtaining and maintaining comprehensive healthcare.
• Attends medical appointments with clients as needed. Transports and/or accompanies clients to appointments as needed.
• Provides ongoing communication to client, healthcare teams, and client’s support network to ensure follow-up and coordinated treatment.
• Performs basic administrative tasks related to the job, which includes but not limited to:     
  • completion of clinical records, forms and reports   
  • completion and posting of progress notes within 72 hours of service (Policy P207.00)
• Performs other duties as assigned.

JOB QUALIFICATIONS:

• Bachelor's degree or High school diploma with three years of relevant work experience in the social services field.
• A valid driver’s license in the State of Ohio with access to an insured vehicle for client transportation.
• The ability and desire to work closely with other team members.
• The ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal-setting, and to help coordinate care plans from initial contact through end of service.

SUPERVISORY: 
This position does not supervise any other position.
 

SKILLS & KNOWLEDGE:

• Excellent oral and written communication skills
• The ability to make sound decisions under stressful conditions
• Demonstrated clinical skills, and an ability to organize and prioritize tasks.
• An awareness of and sensitivity to the cultural diversity of the populations served.
• Using creativity and a drive for results, act as a liaison for the client to receive community resources.
• A working knowledge of the stages of growth and development and family dynamics.
• A working knowledge of the stages of change.
• The ability to understand and accept a team approach to service delivery, and agency and program philosophy and goals.
   

TRAVEL: 
Travel within the Cleveland area as needed for training and technical assistance. In addition, community travel needed to satisfy case management needs for clients.
 
SALARY RANGE: 
Specialist II (Psychosocial Rehabilitation Specialist, 3 years exp) - Starting pay $20.00 per hour
Professional I, Behavioral Health Specialist; Case Management (Associates Degree) - Starting pay $21.00 per hour
Professional I, Behavioral Health Specialist; Case Management (Bachelors Degree) - Starting pay $22.00 per hour

WORK SCHEDULE: 40 hours per week

As a team member at The Centers, you’ll enjoy:  

• Comprehensive benefits package, including health, vision and dental insurance  
• Employee Assistance Program 
• Life Insurance Retirement Savings (401k) with a company contribution 
• And more!