Director, Office of Student Accounts

Director, Office of Student Accounts

We are seeking a Director for the Office of Student Accounts who will directly report to the Director of Financial Systems and is charged with the supervision and direction of employees in Student Accounts.

This is a full-time, administrative position. 

Example of Duties

• Supervise and direct the activities of front-line employees, specifically in cashiering and customer service.
• Oversee the entire payment process; including cash reconciliation, ensuring timely bank deposits, managing the ACI accounts, and reconciling monthly with the Accounting Department.
• Ensure that all customers of the Student Account Office receive excellent customer service; provide dispute resolution to students, parents, staff, and other interested parties.
• Manage the billing process, including coordinating with the Docu-Center and monitoring the automated Communication Management system.
• Work closely with the Director of FA to ensure correct and timely transmission of all Financial Aid to student accounts.
• Coordinate the preparation, updating, and release of all account credits in accordance with college policy, and all State and Federal regulations regarding Financial Aid.
• Supervise coding and data entry to ensure the safety and integrity of all information related to Student Accounting.
• Administer College’s required course material program and serve as the main point of contact with the approved bookstore provider.
• Performs other related duties as assigned.

Qualifications:

• Bachelor’s degree required, a Master’s degree preferred
• Work experience in higher education Finance and/or Enrollment Services of at least five years required
• Supervisory experience of at least one year preferred
• Excellent writing and verbal communication skills are required
• Demonstrate understanding and use of computer programs, systems, and programming; experience with Colleague and/or Anthology student systems preferred
• Ability to work a varied schedule, including evenings

The completion of a background check will be required for the selected candidate. 

Compensation: Salary is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The starting salary for this position is $70,000.

Benefits: PCCC offers a variety of benefits which include:

• Excellent New Jersey State health insurance plans
• Dental Plan options 100% covered by employer
• Retirement systems through New Jersey State
• Tuition waivers for PCCC courses for employees and eligible dependents, per terms of the relevant labor contract (Some fees may still apply.)
• Tuition reimbursement for all full-time employees, excluding grant-funded positions, per terms of the relevant labor contract
• Short-term disability providing up to 26 weeks of paid leave, per terms of carrier (excluded for faculty and grant-funded positions)
• Paid Holidays
• Vacation, Sick, Personal, and Floating Holiday hours (*Prorated based on hire date)
  • Vacation: 154 hours
  • Sick: 105 hours
  • Personal: 28 hours
  • Floating Holiday: 14 hours

The college also offers optional programs such as:

• Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• Flexible Spending Account allows employee to contribute pre-tax dollars to use for eligible out-of-pocket medical and dependent care expenses.
• Supplemental insurance provides cash benefits to assist with out-of-pocket expenses when hurt or sick.
• Voluntary Annuity Programs: Additional contributions to retirement account