Information Technology Technician Trainee (40 Hour)

Recruitment #250206-7600FR-001
Location:  Hartford, CT
Date Opened:  2/14/2025 12:00:00 AM
Salary:  $59,315 - $74,291/year
Job Type:  Open to the Public
Close Date:  2/24/2025 11:59:00 PM

Introduction

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking to fill two (2) anticipated Information Technology Technician Trainee positions where the ideal candidates would have experience with help desk ticketing or change management, providing customer service verbally and in writing, responding to requests, and completing reports.

PROMOTIONAL OPPORTUNITY

Incumbents in this class will be eligible for promotion to the target class of Information Technology Technician without further competitive examination after successful completion of the one (1) year training program.

POSITION HIGHLIGHTS

• Sunday - Wednesday 8:30 PM - 7:00 AM OR Wednesday - Saturday 8:30 AM - 7:00 PM
• Full-time (40 hours per week)
• Location:  Hartford, CT
• Office/on-site work environment
• The incumbents may be required to travel to and access various State of Connecticut IT facilities as needed.

EXAMPLES OF DUTIES

• Monitoring network performance and troubleshooting issues;
• Collaborating and communicating with vendors and user/client community to resolve network problems;
• Supporting batch job monitoring and scheduling tasks;
• Providing technical support through help desk tools like BMC Helix or Footprints within a 24x7 operational environment;
• Reporting and documenting network incidents and resolutions;
• Assisting with change control processes in an enterprise-scale IT environment;
• Helping maintain data center power and cabling infrastructure;
• Gaining hands-on experience with network and IT facilities operations and systems;
• Performing related duties as required.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of experience in computer operations support or another computer related support area.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training in management information systems, computer science, electrical engineering or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience or training in Network Operations or as a Liaison communicating with vendors to resolve issues
• Experience or training in network monitoring with enterprise-scale tools and batch monitoring using scheduling platform tools
• Experience or training with Help Desk ticketing or Change Management
• Experience or training with circuit ordering or network equipment configuration
• Experience or training with racking equipment in a computer equipment rack

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.